FAQS
1. What does DataGet.ai do?

DataGet.ai provides scalable SERP (Search Engine Results Page) and public web data collection and analysis services, supporting global multi-region, multi-language, and localized query scenarios.

2. What are our core advantages?
  • Global Coverage: Supporting data collection from over 200 countries and regions
  • Low Latency Response: Optimized network architecture ensures fast data retrieval
  • High Concurrency Processing: Stable concurrent capabilities to meet large-scale data collection needs
  • Compliance Assurance: Built-in compliance mechanisms and intelligent rate control to ensure service stability
3. What are the applicable scenarios and target users?
  • AI Agent application development
  • SEO/ASO teams and digital marketing agencies
  • Brand monitoring and competitive intelligence analysis
  • Price monitoring and channel compliance management
  • Academic research and policy analysis
  • Risk control and competitive insights
4. Which countries and languages are covered?

We cover all major countries and regions accessible by Google. Common languages include: English (en), Chinese (zh), Spanish (es), German (de), French (fr), Portuguese (pt), Japanese (ja), Korean (ko), etc. If you have specific market needs, please contact us to add whitelist support.

5. How are data update times and timezones handled for different countries?
  • Data timestamps are primarily based on the local timezone of the target region
  • Returned data includes crawl timestamps (local timezone) and UTC time
  • Multiple data refresh strategies available: ≤24 hours, ≤4 hours, near real-time
6. How are differences in results across countries annotated?

Response data includes complete metadata identifiers, including:

  • gl (geographic location parameter)
  • hl (interface language parameter)
  • uule (location encoding) or coordinate information
  • Data version number
7. Which SERP modules are supported?

We support data collection for the following SERP modules:

  • Organic search results
  • PAA (People Also Ask, related search questions)
  • Local Pack
  • Knowledge Graph
  • Featured Snippets
  • Image/Video/News vertical search results
  • Shopping Results
  • Autocomplete Suggestions
8. Do you provide deduplication and clustering results?

Yes. We perform deduplication based on URL normalization technology and can provide clustering results based on content similarity to help you analyze data more efficiently.

9. What integration methods are available?

We provide multiple flexible integration methods:

  • REST API: Standard HTTP interface supporting real-time queries
  • Batch Tasks: Asynchronous batch processing for large-scale query needs
  • Webhook Callback: Automatically push results upon task completion
  • Object Storage Export: Support data export in CSV, JSONL, Parquet and other formats
10. What are the concurrency and rate limits?
  • Default concurrency limit per customer is 50
  • Can be expanded according to contract agreements
  • When limits are exceeded, HTTP 429 status code will be returned with Retry-After suggestions in the response header
11. What are the task latency and SLA guarantees?
  • Standard Tasks: P50 ≤ 2 seconds, P95 ≤ 5 seconds
  • Enterprise Edition: Can sign up for 99.99% monthly availability guarantee
12. Is the data source legal?

We only process publicly accessible web data, strictly following applicable laws, regulations, and terms of service to ensure the legality and compliance of data collection.

13. Do you collect or return personally identifiable information (PII)?

We do not collect, store, or return personally identifiable information (PII). All data processing follows privacy protection best practices.

14. How do you support data protection regulations such as GDPR/CCPA?

We provide comprehensive data protection compliance support:

  • Data Processing Addendum (DPA): Data processing agreement compliant with GDPR requirements
  • Regional Storage Options: Support data storage in specified regions
  • Access and Deletion Request Process: Support data subject rights
  • Log Auditing: Complete operation log records for compliance auditing
15. How is the request frequency to search engines controlled?

We have built-in intelligent rate control mechanisms:

  • Adaptive Rate Adjustment: Dynamically adjust request frequency based on target website responses
  • Backoff Retry Strategy: Automatically adopt exponential backoff algorithm when encountering limits
  • Session Isolation: Ensure request isolation between different sessions to avoid burdening target websites
16. How is billing handled?
  • Pay-as-you-go: Billing based on actual usage
  • Enterprise Edition: Can sign monthly plans including concurrency capabilities and SLA guarantees
17. Do you provide trial or proof of concept (PoC) services?

Yes. We provide limited trial services for eligible customers to help you evaluate service capabilities.

18. What about invoices and settlement currency?
  • Support USD (US Dollar) and CNY (Chinese Yuan) settlement
  • Provide VAT-compliant invoices that meet tax requirements
19. What is the data retention period?
  • Default data retention period is 30 days (configurable)
  • Contract terms or legal requirements take precedence over default settings
20. How is customer data isolated?

We employ multi-layer data isolation and security measures:

  • Logical Isolation: Logical isolation by tenant and project level
  • Transmission Encryption: All data transmission uses encryption protocols
  • Storage Encryption: Sensitive data uses encrypted storage
  • Operation Auditing: All critical operations have complete audit logs
21. How long does it take to get started?

Integration can usually be completed on the same day. For cross-regional private egress or dedicated line deployment, the time will be evaluated separately based on network configuration and compliance approval processes.

22. Do you provide technical support and consulting services?

Yes. We provide the following support channels:

  • Email Support: Technical support email
  • Ticket System: Online ticket submission and tracking
  • Enterprise IM: Enterprise-grade instant messaging support
  • Customer Success Service: Enterprise edition customers are equipped with dedicated customer success consulting packages
23. Which regions or requests may be unavailable?

Due to jurisdictional restrictions and platform policies, some countries or specific keywords may be restricted. If restrictions are encountered, the system will return clear error types and compliance suggestions to help you adjust your query strategy.

24. What services do we not provide?

To maintain service compliance and security, we do not provide the following services:

  • Invasive data collection or scraping that bypasses security measures
  • Sale or trading of personally sensitive data
  • Assisting in circumventing laws, regulations, or platform terms of service